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Contact Us

This page has information on how and when to contact us, as well as contact information for other classification regulatory authorities, both in New Zealand and overseas.

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How to contact us

Office of Film and Literature Classification

Physical address:
Level 1
88 The Terrace
Wellington 6011

Postal address:
PO Box 1999
Wellington 6140
New Zealand

Email: info@classificationoffice.govt.nz
Freephone: 0508 236 767
Phone: +64 4 471 6770
Fax: +64 4 471 6781

For media enquiries, please contact Sue Hoyle by email or phone at: Sue.Hoyle@classificationoffice.govt.nz | +64 21 740 730

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Language Line

If you want to speak to us using a language other than English, call us on 0508 236 767 and ask to use the Language Line service. Language Line can provide an interpreter in one of the 44 languages.

Language Line website

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Relay

New Zealand Relay offers a service for deaf, hearing impaired, speech impaired and deafblind people wishing to communicate with government agencies.

New Zealand Relay website

When to contact us

You can contact the Classification Office to make a:

  • general inquiry
  • inquiry about submitting a publication for classification
  • inquiry about the operation of the classification system
  • complaint about a specific classification or an aspect of the classification system
  • inquiry about any other relevant matter

We have also listed some information and links to other agencies involved with media regulation in New Zealand.

How we respond to contact from you

When we get an email from you, we aim to respond within three working days.

If you phone us outside of normal office hours which are 8.30am to 5pm, Monday to Friday, we have a service for you to leave us a message. Otherwise, a receptionist will answer your call and transfer you to someone who can assist you.

Inquiries and complaints

How we handle inquiries and complaints about the classification system or the classification of a specific publication.

Your inquiry or complaint will be handled by the Information Unit. Our job is to understand the Films, Videos, and Publications Classification Act 1993 (the Classification Act), so that we can help you with any aspect of this New Zealand legislation.

If you are concerned that your request for information has not been dealt with appropriately you have the right to complain to the Office of the Ombudsman. The Ombudsman's address is:

Office of the Ombudsman
PO Box 10 152
Wellington 6143
Freephone: 0800 802 602
Email: info@ombudsman.parliament.nz

Breaking the classification law

If you are concerned that someone could be breaking the classification law, the first step is to contact the Censorship Compliance Unit of the Department of Internal Affairs on 0800 257 887. They are one of a group of officials responsible for enforcing the Classification Act.

Contact the Censorship Compliance Unit

For more information read our Plain English Guide to the Offence Provisions (PDF, 877KB)

Changes to the Classification Act

If you would like to comment on, or suggest a change to the Classification Act, you should contact your local Member of Parliament or the Minister of Justice. The Ministry of Justice administers the Act and is responsible for any changes to the legislation.

Contact the Ministry of Justice

Other New Zealand media regulators

BSA website

TV and radio

To make a complaint about a programme broadcast on television or radio contact the TV channel or radio station in the first instance.

If you are not happy with their response contact the Broadcasting Standards Authority: Freephone 0800 366 996 or visit the BSA website

Censorship Compliance Unit website

Enforcement

To find out more about Classification Act enforcement visit the Censorship Compliance Unit on the Department of Internal Affairs website.

Advertising Standards Authority website

Advertising

To make a complaint about advertising content in any media format contact the Advertising Standards Authority

NZ Press Council website

Newspapers, magazines and periodicals

To make a complaint about a newspaper, magazine or periodical item (including news website content) contact the NZ Press Council

Overseas film and game classification authorities