The video clip is three minutes and three seconds long. Elevator style light jazz music plays (and plays for the duration of the clip). Text on screen reads "Wise Choices for your teenage gamers." Fade to black.
Shot of the upper half of the face of a man in his twenties. His bored internal monologue wonders how much more of his shift is left. "Okay, alright...what’s the time?" He turns away from the camera to look over his shoulder. "Ah, damn it...2 more hours, okay...2 more hours, you can do it." He turns back towards the camera, and stares off into the distance in the direction of the left of the screen.
Wide shot of the young man standing behind the counter. He is a shop assistant in a DVD rental store. Behind him are shelves of DVDs. He is wearing a red polo shirt and has a swipe card on a lanyard around his neck. He picks up a stapler off the counter and puts it underneath the counter as he sighs, “Oh yeah, that looks fine. Put that down there. Computer’s looking sweet. Oh, a customer!” A male adult customer walks into the shot. The shop assistant nods in greeting.
The customer greets the shop assistant, "Hey, how're you going?" He turns to his teenage son who is standing behind him, and gestures for the game his son is holding, "James...cheers." The customer takes the game and puts it on the counter. "Just the game please." He looks at the shop assistant expectantly.
The shop assistant looks at the game. "Yeah...ah..that’s an R18, so I’m going to have to see some ID, if that's alright." The customer scoffs, "Well, I’m clearly over 18." The shop assistant laughs, and points to the customer's son, standing in the background. "I didn't mean for you. I mean't for him." The customer turns, realises the shop assistant is indicating to his son and seems relieved, turning back to the shop assistant with a smile. "Oh? He's my son." The shop assistant explains "Yeah, I need to see his ID."
The shop assistant sighs, and we hear his thoughts in voiceover: "Looks like we've got a troublemaker here. I'm going to have to bust this out." He turns away and picks up a box marked 'Excuses' from behind the counter, and sets it down heavily on the counter top next to a perspex flier holder. Meanwhile, the customer is reassuring him "He's my son. I say it's okay. I'll be there supervising the whole time, it's fine, it's not a problem....what...what's this?" Without saying anything, the shop assistant takes a card out of the box and places it in the holder. It reads, 'I'll supervise'.
The customer stammers, confused. "Haha...what is this? I mean..." He looks back at the game he's holding. "It's....Violence. I mean, it's just a game though right, isn't it?" The shop assistant takes a second card out of the box and places it in the holder. It reads 'It's just a game'.
The customer awkwardly grins, thinking this is a joke, and gestures towards his son. "What, he's going to go round shooting people? Haha, stealing cars? Come on." The shop assistant sighs, obviously frustrated. The customer begins to get annoyed. "Look..." (he reads the shop assistant's name tag) "Craig. Don't tell me how to be a parent." As he is talking Craig takes another pre–prepared card from the box and places it in the holder. It reads 'Don't tell me how to parent'.
The customer raises his voice in frustration, "It’s not like I'm breaking the law, is it?!" Craig explains the situation to the customer, "Well, actually sir, it is against the law to show anybody under the age on the classification that material. And, if I do rent you the game, I could lose my job, or get fined, or my boss could get fined, or I could go to prison. So, I don't want to risk it!"
The customer thinks for a second. "Okay, okay....how about we come to some sort of arrangement here..." Craig stares at the customer, as his internal voiceover vents his frustration "Ugh, what is with this guy." The customer tries to bargain his way into getting the game. He picks up some chocolate bars from the display next to the counter. "Chuck in a couple of chockie bars as well, you know...add to your sales, upsell, you know, all that sort of thing. That'll make the boss happy surely?" He leans in a lowers his voice, "We don't even need to tell the boss, do we?"
A close–up shot shows Craig taking another card from the box of excuses and putting it into the holder. It reads "Just don’t tell your boss..." Craig shakes his head at the customer.
The customer pleads with Craig to let him have the game for his son, "Come on mate. All his friends are playing it. What am I supposed to do?" Again, Craig explains the situation to the customer: "Okay, I totally understand where you're coming from, but I can't rent you the game. So you're either going to have to go and get his ID or rent something that's more age appropriate."
The customer turns to look at his son, who looks bewildered and shrugs at his father. Resigned, the customer turns back to Craig and sighs. "Okay, um...guess we'll get another game." He turns and hands the restricted game back to his son, and waves him back in the direction of the game section. "Here, go and grab something with a G on it or something."
Against a white background some text appears on the screen: "It's simple. Restricted means restricted."
A close–up shot of Craig ending the transaction with the customer. "Have a good day sir." Another customer, a young man, approaches the counter and Craig greets him, "How’s it going?" The new customer hands Craig a DVD and says "Just this thanks." Craig responds "Sure. Oh I love this movie, good choice man, good choice." The previous customer re-enters the shot, indignant, and says to Craig "Seriously, you're not even going to ID him?" Exasperated, Craig holds up the DVD and shows the yellow M label to the customer. "It's an M." Not understanding (and perhaps still feeling he was treated unfairly), the customer tries to push his point, "Yeah, he could be fourteen!" Calmly, Craig explains, "Okay. Anybody can rent an M." Defeated, the customer leaves, as Craig rolls his eyes.
White background. Image of Classification Office logo. Text on screen reads: Office of Film and Literature Classification Te Tari Whakaropu Tukuata, Tuhituhinga. www.classificationoffice.govt.nz. A male voiceover says sympathetically: "At least not all customers are like that." Screen fades to black. End of clip.